OpenText Content Server Services

Providing services and solutions based on all versions of OpenText Content Server (formerly Livelink)

 

 

OpenText Content Server

 

OpenText Content Server is part of the OpenText Content Suite Platform, the foundation for OpenText Enterprise Information Management (EIM) offerings. Content Server provides secure department- and/or enterprise-wide control over any document type, including contracts, engineering drawings, reports, emails, images, rich media, and more. The Content Suite Platform ensures agile information governance to address an increasingly complex and dynamic regulatory landscape and the rapid growth of business information. The Content Suite Platform reduces risk while allowing organizations to focus on using information to drive strategic growth and innovation.

OpenText Content Server Product Support Livecycle: OpenText Content Server 21.1 is supported until November 2025. OpenText Content Server 16.0 is supported until March 2021. OpenText Content Server 10.5 and elder versions are end of support. OpenText LiveLink is not supported anymore. For upgrade assistance, contact Ecodocx.

Talk to an OpenText Expert Managed Support Services Upgrade Services Advisory Services

 

 

 

Are You Ready for the End of Support of Your OpenText ECM Products?

 

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Business Benefits

Content Server in OpenText Content Suite 25.x

Designed with user productivity in mind, a new intuitive user interface for OpenText Content Suite 25.x and OpenText Extended ECM 25.x offers a simple, responsive design, with role-based views that today’s knowledge workers expect. Integrated collaboration improves and enriches the user experience, empowering users with instant access to valuable context to facilitate decision-making and effectiveness.

Content is readily accessible on desktops and mobile devices to extend content creation and sharing beyond the Enterprise without compromising control. This OpenText ECM solution offers the following business benefits:

  • Access to content anytime, anywhere in an interface as simple
    to use as consumer apps
  • Role-based views that minimize training requirements and
    align content to the business process
  • Quick and easy content creation and editing through
    productivity tools like Microsoft® Office, Microsoft Outlook®,
    or Adobe® Acrobat®
  • Social features delivered in-line with content to improve
    collaboration and enrich search
  • Simple content navigation through a variety of means, from
    faceted browse to project workspaces
  • Improved productivity through the use of workflows for
    processes such as change requests, review, and approval
    of content
  • Robust, multi-lingual metadata capabilities to address needs
    of global users
  • Comprehensive version management, audit history, and
    permissions management

 

 

Looking for a piece of advice on your OpenText ECM products?

Schedule a free of charge advisory and consulting session with one of Ecodocx’s experts

 

Schedule an advisory session

 

 

 

Our Customers

 

 

 

 

OpenText Content Server Services

 

Ecodocx offers OpenText Content Server (formerly LiveLink) services and enables customers a secure, centrally managed content repository, providing unified control over all types of content across the enterprise.

opentext content server services

OpenText Content Server Advisory and Consulting Services

Need some advice on your existing OpenText Content Server? Do you have a concern, or would you simply like to hear the feedback from a professional service provider? We offer advisory sessions as a yearly subscription service or a one-time service.

 

OpenText Content Server Product Training

Our team provides general and custom training sessions for all versions of OpenText ECM, transferring knowledge and sharing best practices. We also do OpenText crash courses for business and technical users and administrators. Your team can get training at your location, at our locations in Europe, or remotely during WebEx sessions.

 

 

OpenText Support Services

Successfully implementing OpenText ECM solutions is only half the battle. The real challenge is to maintain, support, and adapt the solution, its projects, and processes to the changing business and regulatory requirements.

We not only build new solutions from scratch, but we also support existing projects and solutions as well. We help our customers to manage existing projects in OpenText ECM, implement new projects, stay compliant, reduce downtime, improve stability, and keep things running smoothly.

Development Services

NNeed to do an OpenText ECM project, but don’t have the needed expertise in-house? No problem, we’ve got you covered. We provide a wide variety of services, including business analysis, project blueprint, time schedule, architecture design, installation and configuration, integration with third-party software, professional services, testing, custom programming, staff training, go-live support, and post go-live support.

OpenText Upgrade

Running on an unsupported version of OpenText Content Server, like Livelink? We can help you upgrade and migrate your existing projects to maintain an optimal IT infrastructure that supports core business functions.

Team Augmentation

We can augment your in-house team’s manpower for short- or long-term engagements. We provide OpenText ECM customers with the expertise, skills, and co-development teams needed to achieve organizational goals and save time. Working on-site or remotely, Ecodocx engineers adapt to your environment without disrupting the workflow.

Integration with OpenText Products

We provide a full range of services to OpenText products that are typically used with OpenText Content Server, like OpenText Exstream (StreamServe), OpenText Archive Center, (formerly Archive Server), RightFax, EasyLink. We also provide a full range of services for Content Server-based solutions, such as OpenText Extended Enterprise Content Management for SAP Solutions (xECM) and OpenText Archiving and Document Access for SAP Solutions (ADA).

Integration with SAP

Having deep knowledge of the workflows and best practices in different verticals (utility (SAP IS-U), banking (SAP Banking), insurance (SAP Insurance & Guidewire), distribution (SAP SCM), telecom (SAP Ericsson LHS BSCS and SAP IS-TELCO), manufacturing (Infor/Lawson M3)), we offer custom solutions to meet your business needs.

 

 

 

 

Providing Added Value in Different Industries
with OpenText Solutions

  • Finance & Banking
    Our solutions streamline business processes for financial and banking institutions, including external financial auditing, new client acquisition, loan processing, human resources, accounts receivable, and accounts payable. They help ensure regulatory compliance and increase security.

 

  • Healthcare
    By implementing our solutions within existing EMR systems, healthcare facilities can not only extend their capabilities but also deliver faster, better patient care.
  • Energy & Utilities
    Our solutions help global energy and utilities to digitize operations, access mission-critical content in real-time, improve operational efficiency, ensure regulatory compliance, minimize operational and financial risk, and improve bottom-line profitability.

 

  • Insurance
    Solutions provided by Ecodocx help to automate manual processes, enhance client service, minimize time spent processing claims, be more responsive to policyholders, and provide real-time access to forms, claims, EOBs, invoices, reports, charts, and medical images, and more, which can enable more informed patient care and better healthcare decisions.

     

 

 

Customer Success Stories

 

 

opentext content server case study

CASE STUDY: WASHINGTON GAS

Improved the storage and retrieval of generated transaction documents. Migrated more than 24 million of data pieces from legacy ECM systems.

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opentext content sever case study

CASE STUDY: CONTINENTAL RESOURCES

Improving efficiency by upgrading document generation and management within SAP with OpenText solutions.

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opentext case srudy

CASE STUDY: ERICSSON

Helping a telecom billing and customer care provider to increase the value of invoices, making them easier to read and understand.

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