Customer Communications Management (CCM) Solutions for Print Service Providers
Deliver documents faster than ever before
by driving greater efficiency
Deliver documents faster than ever before
by driving greater efficiency
In the age of global digitization, organizations are constantly under pressure to anticipate their customers’ needs immediately. To meet these constantly growing expectations, many companies of different sizes rely on local managed print service providers to manage personalized, critical customer communications channels. Ecodocx is a trusted partner to print service providers, offering reliable, fast, and omnichannel print output management, storage, and document management workflow solutions that help them retain existing customers’ loyalty by delighting them with the best services, a perfect customer experience, and highly professional documents.
14 Hours/Week
On average, employees spend over 14 hours/week (35% of time) on routine activities, such as searching for information, preparing standard documents, dealing with mistakes, that could be spent on priority activities.
Learn more about smart document automation
Running the digital transformation marathon
From legacy systems to omnichannel
Our solutions integrate seamlessly with all your line-of-business applications. This includes legacy mainframe applications, making it easy to leverage your existing document templates and data to create highly standardized, personalized, and relevant communications across all communication channels.
Automate document production
and thereby cut labor costs and drive productivity
It’s been said numerous times — time is money. Printshop providers are trying to ensure their customers’ urgent documents are delivered on time.
Our solutions allow the automation of regular, manually intensive document generation, sorting, bundling, approval, sequencing, or distribution processes.
Do you print invoices for your customers?
We help you bring meaningful data to paper
Turn actionable insights, billing, and analytics data into more relevant and impactful communications. From what’s on the envelope to what’s inside, you can now have more customized content recognized by Fortune 500 leaders.
Customers feel more connected to brands that provide personalized and tailored service.
Our solutions allow service providers to combine existing transaction documents (bills, statements, quotes, special offers) with personalized interactive content based on different rules set by the company’s employees. This way, the content, size, and shape of interactive, tailored messaging on transaction documents can be configured based on customer type, transaction type, document type, etc. Documents can be generated and printed/sent or returned to the user immediately, or sent to the approved section.