Industry: Telecom | Customer: LHS (Division of Ericsson) | Solutions: OpenText Exstream, Ericsson Billing solution (formerly BSCS iX billing and customer care software).
LHS, a division of the Ericsson Group, is one of the leading independent software providers for billing and customer care systems for the telecommunications sector. Ericsson’s solutions have won numerous awards and are used worldwide by leading network operators to provide consistent management and protection of revenue structures.
The division offers full convergence on different levels and supports all business models for both landline and mobile network services, as well as for prepaid and postpaid services. LHS develops innovative systems that enable customers to introduce new services quickly with minimal running costs, thereby increasing their profits and minimizing operational expenses.
LHS is based in Frankfurt am Main and has other offices in Brazil, France, Malaysia, and the United Arab Emirates.
Back in 2009, the LHS division of Ericsson signed an OEM (original equipment manufacturer) partnership agreement with StreamServe (now OpenText). The company added the StreamServe output management solution to the Ericsson Billing solution (formerly BSCS iX billing and customer care software).
The main goal of this partnership was to enable Ericsson customers to increase the value of their invoices through simple composition and flexible form design.
LHS quickly realized they would need external help when implementing the StreamServe solution on the customer’s side. The company began exploring options and decided to collaborate with an external OpenText service provider.
During the selection process, Ericsson evaluated different market players and rated Ecodocx as the most suitable for this job because of the following aspects:
Also, the degree of dedication and the number of positive references from customers were significantly higher than those offered by other service providers, which were also evaluated during market research.
LHS and Ecodocx delivered output management solutions to Ericsson Billing customers, including TIM Brasil, Digicel Jamaica, and others.
By partnering with Ecodocx, LHS helped its customers get the most out of their strategic investments in Ericsson Billing solutions. Together, the two teams delivered quick, efficient StreamServe implementations and integrations with multiple data sources.
As a result, the customers were able to benefit from greater control over content for regulatory compliance and to streamline document-related business processes by automating business workflows through a single platform for the design, management, and omnichannel distribution of customer communications.
LHS knew that many of their users, especially the younger ones, prefer digital communications delivered to their desktop and mobile devices via email, text messages, web portals, and, increasingly, mobile apps. On the other hand, some folks still want to receive their telecom bill by mail. With the provided StreamSErve solution, LHS was able to address the needs of all.
After all these years, LHS, a division of the Ericsson Group, has remained one of Ecodocx’s loyal customers for many years. Both companies still work on a project-by-project basis to “drive innovation and expand what’s possible”.
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