OpenText Services for Utilities
Helping Energy, Water and Gas Companies Do More With Less
Helping Energy, Water and Gas Companies Do More With Less
Ecodocx is a leader in providing OpenText services to Energy & Utility (E&U) organizations, particularly SAP customers. We provide this to key players in Energy, Water, and Gas, and across the entire portfolio, including Generation, Transmission, Distribution, and Retail.
Over the last two decades, we’ve been helping Electricity, Gas, and Water Utility providers to make the most of their investment in SAP and OpenText solutions by providing premium high-quality implementation, upgrade, development, training, managed support, and advisory services.
We work closely with SAP/OpenText product managers, professional services teams, and support teams, and we’re often invited to join projects because of our deep expertise.
While both SAP and OpenText have divisions that can implement their respective solutions, we at Ecodocx are a pure service company. Therefore, we take the time to understand the challenges Utility providers face, bring best-practice approaches, and ensure our customers get the most out of their investment in SAP and OpenText software products.
Contact us Supported OpenText products OpenText services
Make onboarding processes for new services or products easy and convenient for your existing and new customers by using smart e-forms that are pre-populated with your customers’ data, e-signatures, and e-payments.
OpenText Exstream >
OpenText Document Presentment for SAP >
OpenText Document Presentment Live for SAP >
OpenText Extended ECM for SAP >
Reduce monthly invoice processing time and engage your customers with modern, innovative processes that include a customer portal with interactive features and e-signature capabilities. Automate accounts payable invoice-related business processes and eliminate duplicate payments, payment delays, and fines.
OpenText Vendor Invoice Management for SAP >
OpenText Extended ECM for SAP >
OpenText Exstream >
Use data from multiple sources (SAP CRM, SAP C4C, SAP Hybris, SuccessFactors, billing systems, customer service, etc) to run relevant upsell and cross-sell campaigns tailored to their unique interests and needs.
Reduce call center call volumes by providing up-to-date bill information in an easy-to-understand format with interactive charts, graphs, and sliders. Include dynamic elements, such as graphs, to illustrate meter usage information.
While call centers remain a core sales touchpoint in the utility industry, today’s customers are “always on” social media platforms, websites, and mobile devices, including smartphones and tablets, which are now critical sources of information. Messaging must be consistent across all channel.
OpenText Exstream (Empower Editor, Content Author) >
Manage the creation, approval, storage, and archive of all your documents, including bills, reports, statements, letters, and even engineering drawings in a single, authoritative repository. Automate the records management process.
OpenText Extended ECM for SAP >
OpenText Extended ECM for Engineering>
OpenText Archiving and Document Access for SAP >
OpenText Content Suite >
A Step-by-Step Guide to
Omnichannel Customer Experience Management
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