Industry: Manufacturing | Customer: Teknor Apex | Solutions: OpenText Exstream
Teknor Apex, a long-term OpenText customer, experienced a lack of in-house expertise. The company teamed up with Ecodocx in order to optimize the maintenance and support of their OpenText applications.
Teknor Apex is a global custom plastic compounder and the largest producer of garden hoses in North America. The company also operates in Asia (Singapore and China) and Europe (the Netherlands, Belgium, and Germany).
With six specialty divisions, including vinyl, TPE, nylon, colorants, chemicals, and garden hoses, Teknor Apex offers a wide range of products.
The company differentiates itself from other market competitors by being a custom compounder. This means they work closely with their customers to develop chemistries that meet their needs.
Teknor Apex installed the OpenText StreamServe software as part of their Movex ERP (now Infor M3) solution package.
Over the years, Teknor acquired several companies in the United States and Europe, which brought a new set of challenges.
With each acquisition, it became increasingly complex for the Tektor team to support its StreamServe system. Teknor had a small team that supported the StreamServe system. They knew they needed to grow this team to successfully meet their daily challenges and ensure their software solutions could support global business while remaining compliant with international regulations.
But when they tried to onboard new employees, they had trouble finding qualified candidates who fit within their company’s budget.
To ensure a smooth document production process and timely updates to document layouts, they began looking for an external OpenText support service provider that could become part of their team and support them on a daily, on-demand basis.
“Finding and retaining knowledgeable resources to support and maintain OpenText systems within your department’s budget can be challenging and time-consuming.
Establishing a transparent and long-term partnership with a recognized local service provider who supports the in-house IT team and provides the missing expertise on a predefined basis can sometimes be the best business decision a company can make.”
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Tien-Tien Lai,
Enterprise Architect and Partner at Ecodocx
Teknor Apex turned to Ecodocx for help. The company knew that Ecodocx had experience providing scalable, custom M&S plans for OpenText products to customers across a wide range of industries, including utilities, insurance, manufacturing, and logistics. They also knew that Ecodocx had the necessary knowledge and expertise, as by then Ecodocx had already supported Teknor Apex on a number of projects and provided both professional services and custom development.
Ecodocx and Teknor Apex quickly found common ground, as both companies are accustomed to developing custom solutions to meet specific business needs.
Both teams sat down, analyzed the available in-house expertise and the character of Teknor Apex’s regular business requirements, and created a custom OpenText StreamServe support plan with a suitable number of service hours per month. When needed, additional support hours are provided at a predefined rate.
By outsourcing the missing internal StreamServe (now Exstream) resources and expertise from Ecodocx, Teknor Apex can take advantage of a variety of benefits:
Stay up to date on technology, have access to necessary skills, and address a range of issues related to solution cost, performance, health, and risk by subscribing to Ecodocx’s OpenText support service.
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