Industry: Food Service | Customer: Sysco | Solutions: OpenText Exstream, OpenText Output Manager (VPOM), OpenText Archiving and Document Access
Sysco is the global leader in selling and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments, and other customers who prepare meals away from home. Its product family also includes equipment and supplies for the foodservice and hospitality industries.
With more than 600,000 clients, the company operates approximately 330 distribution facilities worldwide and provides service in over 90 countries. Sysco is ranked No. 54 in the 2018 Fortune 500 list of the largest United States corporations by total revenue.
Watch this recording featuring Bojan Elez from Sysco talking about OpenText Exstream upgrade, custom VPOM dashboard development, and the move to the AWS cloud projecе.
As a Fortune 100 leader and the world’s largest food distributor, Sysco must always run on the latest supported software solutions in order to stay compliant with industry standards and regulations.
The company was using Output Center for print job management. This product was no longer supported by OpenText and needed to be replaced.
As the company prints large volumes of distribution documents (so-called “Driver Ready Packs”) on an ad hoc basis in very short time windows, they couldn’t risk incurring a fine due to a delay caused by a system outage in a legacy solution.
“For us at Sysco, the learning and improvement process never stops. We are always looking for new avenues of improvement. Over the years, OpenText has been a great product vendor, continually adding new features to its products.
And Ecodocx has been a really good service provider and partner of ours for a long, long time. They consistently empower us to take advantage of the latest available features. They always provide strong expertise and great development and coding skills, which we don’t have in-house. This helps us to continue moving forward with our business improvements.”
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Bojan Elez,
CCM and EOM Solution Architecture and Administration at Sysco
Ecodocx team replaced the legacy unsupported OpenText Output Center with OpenText VPOM (Vista Plus Output Manager) hosted on Amazon Web Services (AWS) private cloud.
OpenText VPOM (Vista Plus Output Manager) will enable Sysco to simultaneously track print jobs across multiple printers and formats, ensuring that critical documents are actually printed.
As a next step, both teams cooperated nimbly to replace the old Output Center-based print job management portal with a new custom-developed one and, based on OpenText VPOM (Vista Plus Output Manager) and OpenText Exstream 16.6. The new portal was called SUS Output Management.
The main goal of this portal was not just to recreate the old portal, but to build a highly reliable, dynamically scalable infrastructure to support “24/7 productivity with zero downtime”. The solution had to guarantee that all 180 operational locations across the U.S. provide regulatory-compliant documentation to all 90 destination countries.
The Output Management Portal is a reliable feedback channel designed and developed to effectively manage enterprise-wide distributed printing across all output environments. It monitors the entire print environment and is configured to meet the unique business needs of this leading logistics company. With its easy-to-use interface, the Output Management Portal provides key functions such as managing printer and job status and receiving job completion notifications. In addition, users can see not only that a job has been sent but also that it has been successfully printed. In addition, users will be able to preview documents from the Post-Processor repository, print them individually, manage printer configuration, and reprint jobs.
Instead of looking up statutes for each print environment (3 production servers) separately, users now have a transparent overview of all environments in a single user interface. This not only reduced the number of printing-related IT support tickets but also drastically reduced the maintenance time.
Ecodocx helped Sysco run on the latest supported solutions, gain a 360-degree view of all document production processes, stay regulatory compliant, and minimize the risk of system shutdowns and related fines.
The new Output Management Portal not only provides a transparent overview of all processes but also helps work more efficiently, thereby reducing labor costs.
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